Shipping policy
Thank you for choosing Peakform.
This Shipping Policy explains how we process, package, and deliver orders within Australia. Please review this information before placing your order.
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed before 12 PM AEST are typically dispatched the same business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking details.
In the event of unusually high order volumes or supply delays, we will notify you via email as soon as possible.
2. Domestic Shipping (Australia)
Peakform ships exclusively within Australia from our local fulfillment facility.
We partner with reputable carriers including:
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Australia Post
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Aramex
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StarTrack
to ensure reliable and trackable delivery.
Estimated Delivery Timeframes
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Standard Shipping: 2–6 business days (metro areas)
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Express Shipping: 1–3 business days (metro areas)
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Regional & Remote Areas: 3–7 business days
Delivery timeframes are estimates only and may vary depending on location, carrier performance, weather conditions, and seasonal demand.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
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Order weight
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Delivery postcode
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Selected courier service
Free shipping may be offered on qualifying orders or promotional campaigns, as indicated on our website.
4. Packaging & Handling
All products are packaged in secure, tamper-evident packaging to preserve integrity during transit.
Orders are handled and prepared in accordance with best practices for laboratory research compounds.
Where necessary, temperature-protective measures are used to maintain product stability during transport.
5. Tracking Your Order
After dispatch, you will receive an email containing:
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Your tracking number
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A direct link to the courier’s tracking portal
Please allow up to 24 hours after dispatch for tracking information to become active.
If you experience tracking issues, contact us at:
6. Shipping Restrictions
Peakform currently ships within Australia only.
We do not offer international shipping due to regulatory and import restrictions on research compounds.
All products are supplied strictly for laboratory and research use.
7. Delays or Lost Shipments
While most parcels arrive within the estimated timeframe, occasional courier or weather delays may occur.
If your order has not arrived:
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Check your tracking information for updates.
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Allow the estimated delivery window to pass.
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Contact us if your parcel has not arrived after 7 business days beyond the estimated timeframe.
If a shipment is confirmed lost in transit by the carrier, we will provide either:
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A replacement shipment; or
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A refund, subject to availability and investigation.
8. Incorrect Shipping Information
Customers are responsible for ensuring all delivery details are accurate at checkout.
Peakform cannot be held responsible for parcels delivered to incorrectly provided addresses.
If you notice an error after placing your order, contact us immediately at:
We will attempt to amend details before dispatch where possible.
9. Contact Information
For all shipping enquiries or order assistance, please contact:
We aim to respond within 1–2 business days.
Disclaimer
All products supplied by Peakform are intended strictly for laboratory and research use only and are not for human consumption, therapeutic application, or diagnostic purposes.
By purchasing from our store, you confirm that you are a qualified professional or acting on behalf of a research entity and accept responsibility for lawful handling and use.