Refund policy

Thank you for choosing Peakform.

We are committed to supplying high-quality, research-grade compounds to the Australian scientific and laboratory community. Please review this policy carefully before placing an order.

1. Research Use Only

All products sold by Peakform are strictly for laboratory and research purposes.

They are intended to be handled only by trained professionals within controlled research environments.

Due to the specialised nature of these materials, Peakform does not offer refunds or returns for:

  • Change of mind

  • Incorrect selection at checkout

  • Improper storage or handling after delivery

  • Use outside legitimate research applications

2. No Returns on Opened or Used Products

For safety, contamination prevention, and quality control reasons, we cannot accept returns of any opened, used, or tampered research materials.

Once products leave our controlled facility, their integrity cannot be verified if returned.

3. Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incomplete, or incorrect, you must contact us within 48 hours of confirmed delivery.

Please email:
contact@peakformau.com

Include:

  • Your order number

  • A detailed description of the issue

  • Clear photographic evidence

Once assessed, Peakform may:

  • Replace the affected item(s)

  • Issue a full or partial refund

  • Provide store credit

The appropriate resolution will be determined at our discretion based on the circumstances.

We may request return or documented disposal of affected items where applicable.

4. Lost or Delayed Shipments

All orders are dispatched using reputable Australian courier and postal services.

While Peakform cannot control courier delays, we will assist in tracking and resolving delivery concerns.

If a parcel is confirmed lost in transit by the courier, we will provide either:

  • A replacement shipment; or

  • A refund

5. Refund Eligibility

Refunds may be issued where:

  • An incorrect product was supplied

  • The item arrived damaged or defective

  • The order was cancelled prior to dispatch

  • The product is deemed faulty under Australian Consumer Law

Approved refunds will be processed to the original payment method within 3–7 business days. Confirmation will be sent once completed.

6. Non-Refundable Situations

Refunds or replacements will not be granted where:

  • Products were used outside laboratory research purposes

  • Items were mishandled, improperly stored, or altered

  • An incorrect shipping address was provided at checkout

  • A claim is made more than 7 days after delivery

7. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

If a product is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with the ACL.

8. Contact Information

For all order enquiries, support requests, or refund claims:

contact@peakformau.com

Our team aims to respond within 24 hours

Disclaimer

All products supplied by Peakform are intended strictly for laboratory research use only and are not for human consumption, therapeutic application, or diagnostic purposes.

By placing an order, you acknowledge that you are a qualified professional or acting on behalf of a research entity and accept full responsibility for lawful handling, storage, and use.